Terms & Conditions

Last Updated: 11.28.2025

Welcome to Redex Creative Collective (referred to herein as "the Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website, www.redexcreativecollective.com, and the graphic design services provided by the Company. By engaging our services or accessing our website, you agree to comply with and be bound by these Terms.

1. Definitions

Client/User: Any individual or entity engaging the Company’s services or accessing the website.
Services: All graphic design services provided by the Company, including but not limited to logo design, gamertag design, memorial design, and consultation.
Design Assets: The final, approved graphic files and intellectual property created by the Company for the Client under an agreed-upon project scope.

2. Service Scope and Deliverables

2.1. Project Initiation: All projects require a clear scope definition and, where applicable, an initial deposit or full payment as specified in the formal project proposal or invoice.

2.2. Client Responsibilities: The Client is responsible for providing all necessary text, images, trademarks, and background information ("Client Materials") required for the project in a timely manner. Delays in providing Client Materials may impact the project timeline.

2.3. Revisions: The agreed-upon project price includes a specific number of revision rounds as detailed in the project proposal. Additional revisions beyond this limit will be subject to an hourly fee.

2.4. Approval: Final design approval must be provided by the Client in writing (email constitutes written approval). Upon final approval, the project is considered complete and any further changes will constitute a new project or be billed hourly.

3. Payment Terms

3.1. Pricing: All prices for Services are quoted in USD and are subject to change without notice, though not for projects already under contract.

3.2. Deposits and Final Payment: For projects requiring a deposit, work will commence only after the deposit is received. Final payment is due upon project completion and before the delivery of final Design Assets.

3.3. Non-Payment: If final payment is not received within 45 days of the invoice date, the Company reserves the right to withhold delivery of the Design Assets and may charge interest on the outstanding amount.

4. Intellectual Property Rights

4.1. Client Ownership: Upon receipt of final payment, and subject to these Terms, the Company will transfer the usage rights or full copyright (as specified in the project proposal) of the final, approved Design Assets to the Client.

4.2. Company Retention: The Company retains the right to use the completed Design Assets in our portfolio and for self-promotional purposes, unless a prior written agreement for non-disclosure or exclusive rights is established and paid for by the Client.

4.3. Client Material Warranty: The Client warrants that all Client Materials provided to the Company are owned by the Client or that the Client has the necessary permissions, licenses, and rights to use them. The Client agrees to indemnify the Company against any claim arising from the use of Client Materials (see Section 6).

4.4. Trademarked Designs: The Company will not knowingly use any third-party trademarked designs in the custom design process. The Client is responsible for ensuring their final design is uniquely original and for performing any necessary trademark clearance or registration.

5. Termination and Cancellation

5.1. Client Cancellation: If the Client cancels a project after work has commenced, the Client agrees to pay for all work completed up to the point of written cancellation. Any initial deposit paid may be non-refundable.

5.2. Company Termination: The Company reserves the right to terminate a project if the Client is non-responsive for a period exceeding 5 days, fails to provide necessary materials, or breaches these Terms.

6. Limitation of Liability and Indemnification

6.1. Limitation of Liability: In no event shall the Company be liable to the Client for any indirect, incidental, consequential, special, or exemplary damages, including lost profits, arising from or related to the Services, exceeding the total amount paid by the Client to the Company for the specific project in question.

6.2. Indemnification: The Client agrees to indemnify, defend, and hold harmless the Company, its employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including attorney's fees) arising from the Client's use of the Design Assets or breach of Section 4.3 (Client Material Warranty).

7. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Virginia, United States of America. Any disputes arising under these Terms shall be resolved through binding arbitration in Hampton, Virginia, or through a court of competent jurisdiction in Hampton, Virginia.

8. Contact Information

If you have any questions about these Terms, please contact us at:

info@redexcreativecollective.com | (757) 912-0851